Privacy Policy
Hunter Blood Group is committed to protecting your personal and medical information. This policy outlines how we collect, use, and safeguard your data.
Why we collect your information
In order to provide you with quality health care, it is important that we have accurate and relevant information about you. We collect personal details, contact information, medical history, and treatment records as part of your care. This information allows our haematologists and clinical team to deliver safe, effective, and coordinated treatment.
How we use your information
We use your personal and medical information for the following purposes:
- Administrative purposes including appointment scheduling and correspondence
- Billing purposes, including Medicare and HIC compliance
- Disclosure to your treating doctors and specialists outside the practice
- Disclosure to other doctors within the practice for leave coverage, after-hours care, and quality assurance
- Disclosure to hospital staff where you are receiving treatment
AI medical scribes
Some of our haematologists may use AI-assisted medical scribes to transcribe consultation notes. If an AI scribe is used during your consultation:
- Your explicit permission will be sought before the consultation begins
- The scribe does not store audio recordings or personally identifiable information
- No data processing occurs outside Australia
- Transcripts are not used for AI training
Our reception staff can provide additional information about this technology.
Patient agreement
Before your first appointment, you will be asked to review and agree to the following:
- I understand why the practice needs to collect my personal and medical information.
- I am aware that not providing certain information may compromise the quality of care I receive.
- I am aware that the practice has a privacy policy available for review.
- I am aware that my information may be accessed across Hunter Blood Group and Hunter Clot Clinic sites.
- I understand that I have the right to access my information, though in some circumstances access may be restricted.
- I understand that the practice may charge a fee for providing access to records.
- I understand that if my information is to be used for any purpose other than those stated, further consent will be obtained.
- I consent to the handling of my information for the stated purposes, subject to any access or disclosure limitations I have specified.
Accessing your information
You have the right to request access to your medical records and personal information held by Hunter Blood Group. In some circumstances, access may be restricted in accordance with applicable legislation. An administration fee may apply for the preparation and provision of records. To request access, please contact our reception team.
Contact us
If you have any questions about our privacy practices or wish to make a complaint, please contact us:
Phone: 02 4092 7788
Email: hello@hunterblood.au
Post: Suite 2, 710 Hunter Street, Newcastle West NSW 2302